Are you planning to provide your customers with a better experience? Do you intend to understand how to engage better with your audience? Are you interested in finding what works and what doesn’t for your customers? If so, I can help!
My name is Paul Axente. I am a User Experience Designer, Service Design Consultant, and coach. I help both businesses and non-profit organizations improve the digital experience of their customers. Over the years, I’ve helped enterprise-level businesses, charities and small businesses to adapt to the always-changing digital needs of their customers.
What do I bring to the table?
I can help you with your service design strategy.
We leave in a day and age where everything is changing so fast, including your customer’s needs. I can help you move from managing on an ad-hoc basis to having a clear vision, a roadmap, and a strategy that allows your organization to become user-centric. Adopting a user-centric approach, I guarantee that you’ll not only outperform your competition but will yield more respect and better support from your users.
I provide support for leaders and teams.
Transforming your organization into a user-centric organization takes time and a lot of effort. Having an outside expert you can reach out to makes all the difference.
I can audit your product user experience.
It is not always obvious where your product fails your customers. A UX Audit is a way to pinpoint less-than-perfect areas of a digital product, revealing which parts of a site or app are causing headaches for users and stymieing conversions. This will help you thoroughly understand that enabling you to pivot, plan and deliver accurate enhancements to your end-user experience.
I can help educate your organization
From C-level executive to individual contributors about the benefits of adopting a user-centric approach. I can provide training to your colleges on how to use best practices. At the same time, I can work with management and convince them about the needed change.
What qualifies me?
That’s a great question! Truth be told there are a few others who have the same level of knowledge in the user experience domain. Here are a few reasons why people choose to work with me:
– I’ve been doing this for quite a while — 10 years!
– I’m giving everything back to the community. Speaking and hosting regular events where we talk about user-centric topics at UXCity.
– I worked with organizations such as The Telegraph, CardConnect, Carfax to name a few.
I don’t have magic answers to everyone’s problem, nor do I own a “Fix potion.” Service design is a wast a sophisticated space to find the solution you need to understand the user’s problem first and work your way up from there. Over the years I have tried different workflows and processes for success.