Are you planning to provide your customers with a better experience? Do you intend to understand how to engage better with your audience? Are you interested in finding what works and what doesn’t for your customers? If so, I can help!

My name is Paul Axente. I am a User Experience Designer, Service Design Consultant, and coach. I help both businesses and non-profit organization improve the digital experience of their customers. Over the years, I’ve helped enterprise-level business, charities and small businesses to adapt to the always changing digital needs of their customers.

What do I bring to the table?

I can help you with your service design strategy. We leave in a day and age where everything is changing so fast, including your customer’s needs. I can help you move from managing on an ad-hoc basis to having a clear vision, a roadmap, and strategy that allows your organization to become user-centric. Adopting a user-centric approach, I guarantee that you’ll not only outperform your competition but will yield more respect and better support from your users.

I provide support for leaders and teams. Transforming your organization into a user-centric organization takes time and a lot of effort. Having an outside expert you can reach out to makes all the difference.

I can audit your product user experience. It is not always obvious where your product fails your customers. A UX Audit is a way to pinpoint less-than-perfect areas of a digital product, revealing which parts of a site or app are causing headaches for users and stymieing conversions. This will help you thoroughly understand that enabling you to pivot, plan and deliver accurate enhancements to your end user experience.

I can help educate your organization, from C-level executive to individual contributors about the benefits of adopting a user-centric approach. I can provide training to your colleges how to use best practices. At the same time, I can work with management and convince them about the needed change.

What qualifies me?

That’s a great question! Truth be told there are a few others who have the same level of knowledge in the user experience domain. Here are a few reasons why people choose to work with me:
– I’ve been doing this for quite a while — 10 years!
– I’m giving everything back to the community. Speaking and hosting regular events where we talk about user-centric topics at UXCity.
– I worked with organizations such as The Telegraph, CardConnect, Carfax to name a few.

I don’t have magic answers to everyone’s problem, nor do I own a “Fix potion.” Service design is a wast a sophisticated space to find the solution you need to understand the user’s problem first and work your way up from there. Over the years I have tried different workflows and processes for success.

Get in touch

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